Return Policy

Return Policy for the Webshop nduro.ch

1. Scope
This return policy applies to all purchases made on nduro.ch.

2. Right of Withdrawal
Customers have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods.

To exercise the right of withdrawal, the customer must inform nduro.ch by means of a clear statement (e.g., a letter sent by post or email) of their decision to withdraw from this contract.

3. Consequences of Withdrawal
If the customer withdraws from this contract, we shall reimburse all payments received from the customer, including delivery costs (except for additional costs resulting from choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which the goods ordered and returned have arrived at NDURO.

For this repayment, we will use the same means of payment that the customer used in the original transaction, unless expressly agreed otherwise.

4. Return Costs
The customer bears the cost of returning the goods. 
A return handling fee of CHF 20 will be charged in all cases! 

5. Condition of the Goods
Please return the goods unused and in a condition that allows them to be resold. If the items show signs of use beyond normal inspection, the refund may be reduced accordingly. In such cases, we will refund only 50% of the purchase price. Thank you for your understanding!.

6. Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

7. Customer Service
For questions about returns or the right of withdrawal, please contact our customer service at contact@nduro.ch.